cT
coenraad T
1 reviews | Active since Feb 2010
26 Oct 2016, 08:07
Upgrade
<p>Good Moring.</p> <p> </p> <p>The contract i use is on my wifes name, yesterday, after waiting paciently for the iphone 7 plus i got a call to upgarde. I gave the lady all the info needed to upgrade and then gave het my wifes number to complete the upgrade.</p> <p> </p> <p>The lady phone and everything went fine. I got a sms stating contract expiry date (2019) phoned my wife and asked what happend, she said she mistakenly took the 36 month and not the 24 month option.</p> <p> </p> <p>Asked her to phone and try and get this fixed. she phone 808 and they said the upgarde has already gone through and they cant help her and she cant change it.</p> <p> </p> <p>Can someone please assit me, we dont want to cancel the contract or the upgrade, we just want the My choice +S over 24 months and not 36. Can someone please help me.</p> <p> </p> <p>Thanks</p>
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
26 Oct 2016, 11:09Good day Coenraad,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply26 Oct 2016, 11:09
Official
Good day Coenraad,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
cT
coenraad T's updateReviewer Update
26 Oct 2016, 11:53Hi Ayanda.
Now the whole thing has been cancelled, upgrade and all and now i have to wait three weeks till they get new stock?
This just went from bad to worse.
cT
coenraad T's update26 Oct 2016, 11:53
Reviewer Update
Hi Ayanda.
Now the whole thing has been cancelled, upgrade and all and now i have to wait three weeks till they get new stock?
This just went from bad to worse.
cT
coenraad T's updateReviewer Update
28 Oct 2016, 14:26Hi
Ok, my wife got a call back from MTN, no sorry, they cant change it to 24 months, they have to cancel the upgrade, and then phone me back in three weeks when i have stock again.
The lady then confirm that the upgrade would be cancelled and she will phone back once they have stock. OK all fine and well, but if in go to my contract page on the website or if i phone to find out if i qualify for an upgrade they say no, only again in 2019, so no phone, no new contract and unable to upgrade.
fine if i cant be helped because you are out of stock, but why then in the 1st place did we get the call?
can someone also please confirm that my contract has been fixed and that it again shows that i'm eligible for an upgrade, then i can go to the istore and they can sort out this mess for me.
Thanks
cT
coenraad T's update28 Oct 2016, 14:26
Reviewer Update
Hi
Ok, my wife got a call back from MTN, no sorry, they cant change it to 24 months, they have to cancel the upgrade, and then phone me back in three weeks when i have stock again.
The lady then confirm that the upgrade would be cancelled and she will phone back once they have stock. OK all fine and well, but if in go to my contract page on the website or if i phone to find out if i qualify for an upgrade they say no, only again in 2019, so no phone, no new contract and unable to upgrade.
fine if i cant be helped because you are out of stock, but why then in the 1st place did we get the call?
can someone also please confirm that my contract has been fixed and that it again shows that i'm eligible for an upgrade, then i can go to the istore and they can sort out this mess for me.
Thanks