UPGRADE

<p>Ihave been a customer of MTN for thirty years with 2 cellphone contracts and 2 2G bundle data contracts.In May I receive an invoice on one of the 2G bundle data contract of R5,000, the following month R1,400 and next month R22-00, that above the 2G of R154-00. At presnet I am enquiry the reason for the high account as in the past I never use more then 2G.</p> <p>I was inform that am due to an upgrade on my cellphone contract the 2 August 2016, I called on MTN Century City office and app**** for a upgrade, the consultant was helpfull but inform my due to the outstanding amount on my account they were unable to upgrade, not before a settle the outstanding amount. I show him than my cellphone account was not in arrear, but an other account, but he was unable to proceed. He did notmade an offer to investigage the matter, but besided the piont.</p> <p>Why I am penalities, as I sign a separate contract for each cellphone product as the one on which I been despite has nothing to do with each other. At present the cellphone for my work and need to upgrade to a bigger package. Your assistance will be highly apprecaited</p> <p> </p>