1 reviews | Active since Jun 2013
Updating of Bank Details
I am very dissatisfied with the service given by MTN staff, I sent in an email on the 5th Nov 2015 requesting change of bank details for debit order arrangements . I have since made follow up email inquiring about what will happen with my debit orders, and since to date my bank details still haven't been updated. I have made payment of R1500 which I believe is what I owed MTN and over above that I think I have been charged penalties for something which in not my course. If you like I can send you my email communication with different staff from your department. The 2nd query, I have 2 lines with MTN and I have made numerous calls to unbarred my other number and to date that has not happen, the number has been barred from Nov 2015 to date. reference number ***0
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note that the number *** is now being reconnected it should work properly and with regards to changing of banking details please send me the new banking details to the following email *** and specify your debit order date will be in a position to update them on the system.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note that the number *** is now being reconnected it should work properly and with regards to changing of banking details please send me the new banking details to the following email *** and specify your debit order date will be in a position to update them on the system.
warm regards
mike
REQ:***