1 reviews | Active since Jan 2016

13 Apr 2016, 21:46

Updating ANY kind of information IMPOSSIBLE

Upgraded 2 contracts within roughly the last 4 months; 1 in-store & the other via MTN Direct. Handset contract previously with Nashua Mobile, now MTN; tablet always with MTN directly. Both times, expressly mentioned that my credit card has been replaced & asked that the information be updated: Assurance given! The tablet payment date to be moved to the 1st of every month, instead of the last: Confirmation received. <br> End March & payment for the tablet is returned, obviously, as the card has expired. Handset payment successfully processed. I received a sms-notification & the battle begins.<br> Forget about EVER being able to connect with 808 Customer Care; 50 min wait to then be abruptly cut-off. Trip down to the local MTN Store, 35-minute wait to actually speak to an assistant. Details apparently now correct on both accounts.<br> Obviously in arrears with the tablet account; now being threatened with legal action and full service suspension. Out of principle I shall not make a trip to ABSA to deposit the money, nor make an EFT-payment, until MTN can actually bother to contact ME, instead of me, having to spend hours trying to contact them!

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Apr 2016, 11:54
Official
Hello Vichingo,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The credit controller has been in contact with you but you are refusing to comply in making payment arrangements. Unfortunately we won't be able to assist if you refuse to provide the necessary information required from you in order to get the matter resolved. Kindly be advised that the credit controller will contact you again today so that the matter can be resolved.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***