fT
francois T
1 reviews | Active since Jan 2016
07 Jan 2016, 12:57
Update to new package not done
contract was upgraded to SKY package on7.4.2015 - this package provides unlimited calls. The update was not done on the MTN system resulting in call charges being billed to my account. Furthermore, I signed on a monthly package deal of R1299 - I am being billed R1423.20p.m. and call charges of R5276.39 were deducted along with the debit order. I had been to the MTN branch three times without success. I submitted the problem to MTN \help me"and 809 help facility. I had to scan and send the signed contract to MTN as they could not locate it. I had to send invoices to MTN as they cannot locate it"
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MTN South Africa's replyOfficial
12 Jan 2016, 07:33Hello francoisHP,
Thank you fotr your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that as per reference number *** and *** a credit request has been sent through to the Billing department on the 07-01-2016 already we are still waiting for their response.
Kind Regards
Nompumelelo
REQ:***
Thank you fotr your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that as per reference number *** and *** a credit request has been sent through to the Billing department on the 07-01-2016 already we are still waiting for their response.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply12 Jan 2016, 07:33
Official
Hello francoisHP,
Thank you fotr your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that as per reference number *** and *** a credit request has been sent through to the Billing department on the 07-01-2016 already we are still waiting for their response.
Kind Regards
Nompumelelo
REQ:***
Thank you fotr your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that as per reference number *** and *** a credit request has been sent through to the Billing department on the 07-01-2016 already we are still waiting for their response.
Kind Regards
Nompumelelo
REQ:***