GC
Graeme C

1 reviews | Active since Oct 2018

23 Oct 2018, 10:45

Update on MTN stole my phone number

Update: 7 days later and I still do not have an operating cell phone number. My contract was changed through a ********** letter to head office to a data package and transferred to another customer. This matter was supposedly resolved and the number transferred back to my account and my contract changed back to my original agreement contract. However it is evident that they reconnected the wrong SIM card to my phone number. After being told to do a sim swap my phone is still not active. I now have had enough. The only way to solve this is to cancel the contract. I want my contract cancelled at MTN’s expense as this is all their fault. All MTN can say is “I’m sorry...” “we sorry”. Sorry just isn’t good enough. I want this issue sorted out as specified otherwise we will be taking legal action.

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