Update on MTN ***** case

Despite all my reporting of *****, the notices of the ******* activities, all the queries, all the investigations – MTN still went ahead and deducted R12707.36 from my account tonight. That was the account until 26 April 2021 – now what about the next month - what is my account going to be? I cannot understand how MTN cannot stop ***** activity on my account? I reported it immediately when I realized that I have been ****med, I eventually installed “My MTN” & “MTN”, etc. – yet no assistance and no assurance that the ******** have no longer access to my account. MTN is the one that must change the amount on my debit order – if they check my history – my account was never even R700 – now all of a sudden it jumped to nearly R13000 and MTN is not alarmed – despite all the reporting. If such activities are happening on e.g. a credit card it can immediately be traced - yet in more than a month MTN *****-line cannot even come back to me with some feedback - just that I must phone their customer care helpline if I want more information. If one do that - they cannot even see the most recent activity on one's account. If MTN has so little control over their customer accounts, what stop the ******** from taking out new contracts , buy more airtime, or do anything they like on my account and I must just pay for that!! I still have one contract with MTN and it is a bit expensive to buy that out - especially after I have been ********** of nearly R13 000, but as soon as that contract lapses, I will cancel that contract as well.