1 reviews | Active since Oct 2015
Up your Game MTN
This is my first month as an MTN subscriber. I did not receive an invoice although MTN debited my account for much more than my expected contract price. I have since called in 6 times to *** to try and resolve the issue. Every time I called I was told that the statement has duplicated my charges and it will be corrected. These calls lasted for several minutes (from 10 to 26 minutes). Furthermore I have been charged for Air G. What is Air G????<br> <br> Needless to say I still don't have a statement for the R1260 I was billed for and neither do I have a corrected statement. Now to add insult MTN has taken away all off my contract air-time for the calls made to ***. MTN needs to give me back my air time and sort out my account. It is really ridiculous that a simple statement cannot be sorted out timeously and it is even more ridiculous that you charge me for the calls.<br> <br> MTN please sort this out urgently. I cannot call you...your call centre ate up air time.
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the numnber to call is 808 from your contract phone which is free. AIRG is a content charge that keeps taking R2.00 a day from your airtime kindly cancel it by *141*5#ok option 4 open it and choose cancel. Your August invoice has been sent to the above email address.
Warm Regards
Nompumelelo
REQ:***
Best regards,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the numnber to call is 808 from your contract phone which is free. AIRG is a content charge that keeps taking R2.00 a day from your airtime kindly cancel it by *141*5#ok option 4 open it and choose cancel. Your August invoice has been sent to the above email address.
Warm Regards
Nompumelelo
REQ:***
Best regards,
