Up in Arms

My wife reported to MTN my the unfortunate mishap about my daughter's phone. We were told that a reference number will be provided in order to submit an insurance claim. That was about 2 weeks ago. Upon follow-up we were then informed that it will take another week.<br> <br> This is pathetic. To think you have an insurance claim pending and surely you are in line now to select a service provider of which MTN is an option but they still see it fit not to care a damn. In the meantime we are suffering.