NK
Nic K
1 reviews | Active since Jul 2013
30 Jun 2015, 09:57
Unwillingness to cancel my month to month contract
I have been trying to cancel my company contracts (which have already expired months ago) since the 24th of July, and no response from MTN whatsoever.<br> <br> I first tried going into a store, upon which I was told that they can't process the request since they are busy with a stock take.<br> <br> They gave me email addresses to send to, but absolutely no response even after three emails to them.
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MTN South Africa's replyOfficial
08 Jul 2015, 09:17Hello NicolaasRSA,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I called and left a voicemail message on your cell. Please note that the details provided are not enough for me to assist further. Even the ID number is not on our systems.
You may contact the call center as well on 808 for further assistance since I could not get hold of you on the phone.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I called and left a voicemail message on your cell. Please note that the details provided are not enough for me to assist further. Even the ID number is not on our systems.
You may contact the call center as well on 808 for further assistance since I could not get hold of you on the phone.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
MTN South Africa's reply08 Jul 2015, 09:17
Official
Hello NicolaasRSA,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I called and left a voicemail message on your cell. Please note that the details provided are not enough for me to assist further. Even the ID number is not on our systems.
You may contact the call center as well on 808 for further assistance since I could not get hold of you on the phone.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I called and left a voicemail message on your cell. Please note that the details provided are not enough for me to assist further. Even the ID number is not on our systems.
You may contact the call center as well on 808 for further assistance since I could not get hold of you on the phone.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***