yH
yang H
1 reviews | Active since Dec 2015
05 Dec 2015, 11:46
unwilling to help
My mom signed the third contract phone on 30 Nov 2015, but all the the three numbers were been suspended after we took the third phone. we called 808 for help, but they didn't help because of my mom's poor English. Then we went to the MTN store for help. One lady helped us to make the call to call center, but call center only reactivated one number. we went back the the mtn store, and the lady helped us to send en e-mail to the call center yesterday, but these two number were still not been reactivated. Just imagine it was five days we can't make a call or go to the internet.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Dec 2015, 08:32Hello vincent@163,
We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I only see 2 lines under this id number and they are active :83*****08 and 073*****19 I cannot see the 3rd line Kindly call 808 from your contract phone while your Mom is there with you and ask them to confirm the lines under this ID number.
Kind Regards
Nompumelelo
REQ:***
We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I only see 2 lines under this id number and they are active :83*****08 and 073*****19 I cannot see the 3rd line Kindly call 808 from your contract phone while your Mom is there with you and ask them to confirm the lines under this ID number.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply12 Dec 2015, 08:32
Official
Hello vincent@163,
We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I only see 2 lines under this id number and they are active :83*****08 and 073*****19 I cannot see the 3rd line Kindly call 808 from your contract phone while your Mom is there with you and ask them to confirm the lines under this ID number.
Kind Regards
Nompumelelo
REQ:***
We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I only see 2 lines under this id number and they are active :83*****08 and 073*****19 I cannot see the 3rd line Kindly call 808 from your contract phone while your Mom is there with you and ask them to confirm the lines under this ID number.
Kind Regards
Nompumelelo
REQ:***