Unwilling to assist elderly couple

I took my mom in to add a data bundle to their contract, since my dad had a stroke and could not go with. After lots of deliberation, they allowed my mom to sign and we received the sim, provided we send the power of attorney. We subsequently did that, with no response or activation on the account.<br> <br> The result is that my mom with Parkinson's has to drive my disabled ****her to the store tomorrow so that they can get all the verification required. <br> <br> MTN, you are a horrible, dispassionate organization to allow something like this to happen. You sicken me.