Unwilling to assist and Rotten Attitude

3rd time, a bad service has been experienced at MTN Shelly Centre, in Margate. Everytime i been there to try port from Cell C to MTN, they are offline. New starter pack was purchased more than a month ago, but been struggling just to port. 173 Call Centre is unable to assist either. Website states: Step 3: From your current SIM card, SMS “PortMe# plus the new-MTN-SIM-number” to ********** , but nothing happens for the past few weeks no response from sms'ng number.

Today again the MTN staff at Shelly Centre were champions of bad attitude, again claiming to be offline, and stating if they offline, then all MTN branches are offline. A guy called Sizwe there said, he has not time help, and that he is sick. The lady who is of Indian descent, did refuse to give her name, and just advised that we can go ahead and report her, also said she has no time

Why is it so difficult to port to MTN? Can someone please help, as the Call Centre (173) has not been much assistance either, all they just advised was that number on the website is not valid, and was given a diff number: ********** to sms to, but still no response from that one either

Please advise on these two matters, where do i report the MTN staff at Shelly Centre, and get someone who can assist with porting

Looking forward to your favorable response

Regards,