1 reviews | Active since Jun 2018
Unwilling representative.
The MTN in summerstrand village is useless. For some abstract reason I couldn't buy a sim card, couldn't do a swim swap and they couldn't assist me with checking the availablity of a phone I wanted to buy in other stores. They couldn't even help me call my insurance! Kanti what does this store do? I think the lady working there has a serious problem and I'm not the first person to complain about her in my circle.
Good day Zintle,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that there is a much simpler way to apply for a new phone and sim. You may contact MTN Direct on ***. They willl deal with your over the phone and have the device delivered to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Zintle,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that there is a much simpler way to apply for a new phone and sim. You may contact MTN Direct on ***. They willl deal with your over the phone and have the device delivered to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,