Unwanted/unauthorised subscriptions!
I have tried to phone the MTN prepaid call centre but there is no longer an option to speak to an human being. I keep getting SMS's from + ********** 686; REMINDER: You are subscribed to Gameloft Club at R3/Day. To Opt out idal *464*970#. I never subscribed to this and I have gone through all the USSD codes for MTN and online and I don't know what this code does. On content services I have checked that I have not been registered for any content services. (I dialled *136*5#, option 2 for both content and premium rated) I would like MTN to contact me to confirm that there are no subscriptions that I have not authorised as MTN has to provide a service that I can manage.
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Replies (2)
MTN South Africa's replyOfficial
12 Jul 2018, 19:27Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that your number *** have been successfully unsubcribed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaint Management Team
Best regards,
MTN South Africa's reply12 Jul 2018, 19:27
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that your number *** have been successfully unsubcribed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaint Management Team
Best regards,
's updateReviewer Update
13 Jul 2018, 13:22Dear Mike, How did this happen in the first place - I NEVER SUBSCRIBED TO THIS.
HOW DO I REMOVE IT SHOULD IT HAPPEN AGAIN.
's update13 Jul 2018, 13:22
Reviewer Update
Dear Mike, How did this happen in the first place - I NEVER SUBSCRIBED TO THIS.
HOW DO I REMOVE IT SHOULD IT HAPPEN AGAIN.