tP
trevor P

1 reviews | Active since May 2017

24 Jul 2017, 21:30

unwanted subscription services

<p>My partner has a pay as you go mtn service provider and keeps on been charged for unwanted subscription services for games and anti virus etc ranging from 9.99 per day to 30.00 per day,,one company is SHEMAROO LTD.. after 2 vists to mtn shops at Cascades branch in pietermaritzburg,,and being told to punch in *141*5 and she keeps on having to do this ..looks like we must change service provider ,,pity as i also have just taken on mtn from telkom</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Jul 2017, 22:04
Official

Thank you for your post.

We apologize for any inconvenience incurred.

Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.

Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.

Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.

We can send a request to the content provider to remove your cell number from their database.

We have sent the request to the content providers

Kindly be advised that any services used for content will be depleted from your data or airtime. Content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.

Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.

Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.

We have sent the request to the content providers OPERA TELECOMMS and WorldPlay and Gameloft to remove your cell number from their data base.

Your unsubscribe has been logged as #***.

The contact details

Contact WASPA
info (at) waspa.org.za
Tel: +***
Fax: ***

SMS STOP to *** to unsubscribe Daily VIP / MTN Gamer .

Gamer + daily removal:

*136#option 6

Option 1

Option 2

For further assistance you may contact the pre-paid department 173 from the device.

Kind Regards,

Alice van der Merwe

Best regards,