PS
Pieter S
1 reviews | Active since Apr 2014
09 May 2018, 14:19
Unwanted "subscription"
Yesterday, when I found my airtime very low, I looked through my SMSs. I found two from 28 April which were suspect. As usual, I had ignored them as JUNK because they welcomed me to an "adult" site. The SMSs also informed how to cancel/unsubscribe. However, I refuse to unsubscribe from something to which I have not subscribed in the first place. The "help" I received over the phone yesterday and in the shop today did not meet my requirements: I want MTN to see to it that I become unsubscribed WITHOUT using my phone AND that they give back the airtime which they GAVE to a third party. The legal questions are: 1. How can I be subscribed for a service without knowing it? 2. Who gave MTN the right to take my airtime and give it to a third party without my permission?
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Replies (2)
MTN South Africa's replyOfficial
13 May 2018, 21:59Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do not pick up any content usage on both numbers, However: MTN cannot be held responsible for any content service depleted from airtime or data
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
Dadial *136*5# choose option 4/Manage content services and then choose option 1.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply13 May 2018, 21:59
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do not pick up any content usage on both numbers, However: MTN cannot be held responsible for any content service depleted from airtime or data
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
Dadial *136*5# choose option 4/Manage content services and then choose option 1.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
PS
Pieter S's updateReviewer Update
14 May 2018, 12:13Your answer is not good enough. A third party (content services) cannot take any airtime or money from my MTN account without the approval of MTN. If MTN can approve it, MTN can stop it. Even banks stop debit orders on a customer's account at the request of the customer.
PS
Pieter S's update14 May 2018, 12:13
Reviewer Update
Your answer is not good enough. A third party (content services) cannot take any airtime or money from my MTN account without the approval of MTN. If MTN can approve it, MTN can stop it. Even banks stop debit orders on a customer's account at the request of the customer.