1 reviews | Active since Jan 2016
Unwanted SPAM without consent
When taking out my mtn contract I did not opt for receiving promotional messages. I was very clear about this. I did not tick the consent box and clarified with the consultant that I do not want SPAM.<br> <br> I have been receiving SPAM messages several times per week. The kind of message I am getting include, but are not limited to:<br> You better believe it! *** you were flagged as a special customer to enter the draw for 10 thousand Rand cash! SMS your name to 47940 at no cost to enter the draw today! Visit promo.mtn.up.st for T&Cs. It's free of charge! Brought to you by MTN (To opt-out send CANCEL to 47940)<br> <br> I have tried opting out and phoning mtn consumer services several times and the SPAM hasn't stopped. It is unwanted. I am also receiving unwanted SPAM from other companies - I suspect MTN has given my private contact details to third parties despite not receiving my consent.<br> <br> I have phoned MTN several times to try and sort this out - I just get referred back and forth between departments and the SPAM keeps arriving.<br> <br> MTN has betrayed my trust, disrespects my right to privacy and is somehow unable to solve the problem. They don't indend to keep our details private.
We are truly sorry for any inconvenience caused.
Please dial *130*603# and your number will be immediately removed from our promotional data base.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for any inconvenience caused.
Please dial *130*603# and your number will be immediately removed from our promotional data base.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
