NM
Nikita M
1 reviews | Active since Jul 2018
21 Aug 2018, 15:20
Unwanted MTN subscriptions
I am now fed up of MTN automatically subscribing me to services without my knowledge or permission and still having the nerve of charging me for it. Like today. I was nowhere near my phone at the time of receiving an sms from + ********** 686 saying that I have subscribed for Planet TV at a cost per day. Fortunately after reading some reviews from other victims on various sites I managed to unsubscribe from this. By the way, your new voice prompts from 135 are NOT user friendly, I couldn't even get hold of a consultant to assist me.
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MTN South Africa's replyOfficial
23 Aug 2018, 05:36Good day Nikita,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply23 Aug 2018, 05:36
Official
Good day Nikita,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,