RW
Rob W
1 reviews | Active since Sept 2013
03 Aug 2015, 15:38
Unwanted Marketing SMS and voice messages
I have tried many times to contact someone via the MTN 808 call centre number but get cut off every time.<br> I am continually receiving unwanted SMS's regarding MTN data bundle packages. Have sent the STOP SMS twice but to no avail. On top of this when calling someone I get a blaring voice message marketing data bundles to me. I want this to stop with immediate effect. Tired of this unwanted intrusion.<br>
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Replies (1)
MTN South Africa's replyOfficial
17 Aug 2015, 10:50Hello RobWest.sa,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent to have your number removed from our data base with immediate effect.
It is certainly not our intention to dissatisfy our customers, we would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent to have your number removed from our data base with immediate effect.
It is certainly not our intention to dissatisfy our customers, we would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply17 Aug 2015, 10:50
Official
Hello RobWest.sa,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent to have your number removed from our data base with immediate effect.
It is certainly not our intention to dissatisfy our customers, we would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent to have your number removed from our data base with immediate effect.
It is certainly not our intention to dissatisfy our customers, we would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***