LF
Lubanza F

1 reviews | Active since Oct 2016

20 Oct 2016, 20:03

Unwanted Contract

<p>1stly I was sold a “package” by FNB for airtime and data and I want told I could cancel it whenever, next thing I knew I had 2 contracts with MTN under 1 number. When I enquired I was told that 1 would expire May/June 2016 and all I needed to do was to go in the store and put in a month notice of cancellation of which I did, the following month I had to pay before the 1 contract would be cancelled because I had already been billed (tried fighting it but no one would help) eventually I paid and then it happened again and again. This has been going on for months, today I thought I would give it another try and when I called the call centre today I was told that I now owe over R4000.00 which I need to settle before the contract could be cancelled, if I don’t pay this keeps on accumulating. Why am I being billed when I have expressed my desire to cancel the contract that expired months ago? I have had no joy to say the least in trying to get this matter resolved with MTN.</p> <p>My personal contact number has been suspended for months and my credit record is in going to be ruined all because MTN is ***********!!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Oct 2016, 10:36
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that the reason there is a charge is because the we have been providing your number with the airtime subscription as per contract terms.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Winnie

REQ:***

Best regards,