GS
Gerhardus S
1 reviews | Active since Jul 2012
16 Mar 2018, 14:28
unwanted caller tones
Been trying to get rid of 'caller tones' on this number ********** , but nothing works, caller center says there is nothing they can do.
Been going on for months, this is costing R8 per week!
Even tried the SMS and USSD unsubscribe options but only get a message that says, "Sorry, You are not allowed do this operation as your account has been suspended" but account is not suspended or in arrears.
Please help.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
19 Mar 2018, 18:03Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly reply with the account or cell number in question in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply19 Mar 2018, 18:03
Official
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly reply with the account or cell number in question in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
GS
Gerhardus S's updateReviewer Update
19 Mar 2018, 18:07The number in question is ***
GS
Gerhardus S's update19 Mar 2018, 18:07
Reviewer Update
The number in question is ***