1 reviews | Active since Aug 2012
UNWANTED BILLING NOT SORTED!!!
I'm unwantedly billed R2,61 by ********** 7 every single day. If I type *136*5# then content services to see what services I'm subscribed too it shows nothing. The MTN number thats getting billed is my MTN data sim in my USB modem ****le. I contacted WASPA, they said I should contact my service provider. I complaint and Alice van der Merwe from MTN Complaints rep**** with the following: Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
This Type of content cannot be picked up with *136*5# this content is a Internet content and not with Waspa content providers.
The content service used was with : SDPCMO UPSTREAM SYSTEMS SDP Content
SMS STOP to ********** 144.
Kind Regards,
Alice van der Merwe
Complaints Analyst
So I I did SMS STOP to ********** 144 but immediately got an SMS back saying "You are not subscribed to MTN Gamer+". And in the meantime they're still deducting R2,61 every day.
What now? What should I do next? C'mon MTN, look after your clients!!!
Upset Client
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do not have the function to remove the content from our side.
Please contact the Waspa service on *** and give them the name of the content service charged SDPCMO UPSTREAM SYSTEMS SDP they can assist you with a solution of removal.
If they cannot assist you please contact the 808 service centre for assistance with this request, 135 from a MTN contract sim card .
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do not have the function to remove the content from our side.
Please contact the Waspa service on *** and give them the name of the content service charged SDPCMO UPSTREAM SYSTEMS SDP they can assist you with a solution of removal.
If they cannot assist you please contact the 808 service centre for assistance with this request, 135 from a MTN contract sim card .
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
