1 reviews | Active since Aug 2012
UNWANTED BILLING!!!
I'm unwantedly billed R2,61 by ********** 7 every single day. If I type *136*5# then content services to see what services I'm subscribed too it shows nothing. The MTN number thats getting billed is my MTN data sim in my USB modem ****le. I've contacted WASPA and this is what they say:
Good day , Thank you for contacting WASPA. Please contact your service provider and ask them for the name of the subscription provider or WASP that you are being billed by. Kind regards Ianda Schoeman WASPA Secretariat www.waspa.org.za
Well I did create a query on My MTN portal but no one ever comes back to me. When I logged in now to search for my query its gone.
In the meantime I'm unwantedly getting billed R2,61 by ********** 7 every single day. This is not the first time I'm getting billed by some content provider. THIS MUST STOP!!!
I'm a MTN subscriber for over 12 years now but that doesn't seem to bother you does it?
My MTN acc nr is: A **********
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
This Type of content cannot be picked up with *136*5# this content is a Internet content and not with Waspa content providers.
The content service used was with : SDPCMO UPSTREAM SYSTEMS SDP Content
SMS STOP to ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
This Type of content cannot be picked up with *136*5# this content is a Internet content and not with Waspa content providers.
The content service used was with : SDPCMO UPSTREAM SYSTEMS SDP Content
SMS STOP to ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,