ND
Norma D
1 reviews | Active since May 2017
24 May 2017, 09:00
Unwanted Billing
<p>I have been receiving sms's from unkown numbers saying I am subscribed for this and that. I checked my online Mtn profile to see that there are charges debited in my contract accounts. I contact Mtn, they told me who the companies are. My thing is; I have made them aware that I did not subscribe to this companies, why are they not reversing the charges? Why is Mtn not blocking these Glam Box companies from gaining access to my accounts?? I even contacted ICASE who told me that this matter is beyond their jurisdiction. I then contacted WASPA, from which i am still waiting feedback. Meanwhile, i have about 95 sms's received from yesterday for R7/day, R18/day charges. I'm at wit's end..</p>
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MTN South Africa's replyOfficial
24 May 2017, 09:56Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
The request has been sent already to the content provider to remove your information from their data base, ***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply24 May 2017, 09:56
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
The request has been sent already to the content provider to remove your information from their data base, ***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
Best regards,