MM
Mahleke M
1 reviews | Active since Oct 2014
24 Sept 2015, 14:36
Unused data depleted.
I loaded R40 airtime and I used that airtime to purchase 1 day uncapped data. Then got to texts fr<br> MTN telling me my data was successfully loaded and another telling me that my data has depleted. I spent more than 30 minutes with consultants on the phone and I was told I must wait for next month to find put what happned. I think this is ***** and the MTNs inability to give me a proper response to this showed the level of incompetence in this company.
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Replies (1)MTN South Africa's replyOfficial
25 Sept 2015, 11:44Hello Mahleke24,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that usage do not update immediately on the system, however we do pick up that the 1GB uncapped data has been loaded but you have not activated the data.
Please activate the data bundle *141*5.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that usage do not update immediately on the system, however we do pick up that the 1GB uncapped data has been loaded but you have not activated the data.
Please activate the data bundle *141*5.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply25 Sept 2015, 11:44
Official
Hello Mahleke24,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that usage do not update immediately on the system, however we do pick up that the 1GB uncapped data has been loaded but you have not activated the data.
Please activate the data bundle *141*5.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that usage do not update immediately on the system, however we do pick up that the 1GB uncapped data has been loaded but you have not activated the data.
Please activate the data bundle *141*5.
Kind Regards,
Alice van der Merwe
***
Best regards,
