JD
Johannes D

1 reviews | Active since May 2016

13 May 2016, 16:21

Unusable internet

For almost 2 months now and after countless complains with no effort to even resolve the issue I am here once again writing another complain about the connection to MTN from Humansdorp Eastern Cape. There is most certainly a problem with a tower or any other issue with MTN in this area which needs fixing. I am completely unable to use MTN for gaming as I am unable to get a constant connections. My signal strength is in the area of -59dbm to -63dbm and I get full 4G but I constantly disconnect from any servers such as Teamspeak to World of Warcraft, local or international. I have had my connection checked and the problem was not on my side with device or port related issues but ended up being a problem at the ISP. Please check and fix any problems with your service in my area. This has been going on for far too long. I am at the point of wanting to leave MTN as an ISP because this problem is only with MTN, all my other connections are fine.

0
Replies (1)
MTN South Africa
MTN South Africa's reply16 May 2016, 20:53
Official
Thank you for your post We apologize for the delayed response and for any inconvenience incurred. We will engage with the relevant functional unit dealing with these matters to investigate and advise accordingly. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Kind Regards Siphumezo REQ:***