MM
Mosa M
1 reviews | Active since Mar 2015
28 Mar 2015, 08:57
unusable data bundles
I have 124MB of data that for some reason I cannot use on my MTN contract . I tried to call MTN call centre numbers I know but they are all voice prompts. I cant use the Internet even though I have bundles-it uses my airtime instead. I get a message from MTN saying I have run out of airtime. I have found it frustrating to get someone from MTN to talk to, self service is useless.
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Replies (1)
MTN South Africa's replyOfficial
01 Apr 2015, 15:51Hello Thapelo27,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A product has been removed from your line to enable your data service, kindly reboot your handset.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A product has been removed from your line to enable your data service, kindly reboot your handset.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply01 Apr 2015, 15:51
Official
Hello Thapelo27,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A product has been removed from your line to enable your data service, kindly reboot your handset.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A product has been removed from your line to enable your data service, kindly reboot your handset.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,