SN
Sbusiso N
1 reviews | Active since Dec 2015
28 Dec 2015, 21:06
Unuathorised Deductions/Billing
I opened a contract with MTN at Randburg Square early this month around the 15th of December, The contracts agreement was that I would be billed 650 in Total.... They just deducted R4738.04 in my account.... When I call them I spoke to a consultant named Bongani, he told me that the is no Invoice yet so he cant explain to me why they taking so much money... How can They not have an invoice, but deduct money... Im very furious and shocked.. I NEED my money back, nd I need to cancell my contract with MTN ASAP! PLEASE HELP<br>
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MTN South Africa's replyOfficial
29 Dec 2015, 16:17Hello Sgush,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the reason you were billed a high amount is because of the Two contracts opened on the 09 December 2015 which has been escalated to our ***** department and not because of the new number you mentioned on this post.
We have sent an escalation to ***** department regarding those numbers.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the reason you were billed a high amount is because of the Two contracts opened on the 09 December 2015 which has been escalated to our ***** department and not because of the new number you mentioned on this post.
We have sent an escalation to ***** department regarding those numbers.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply29 Dec 2015, 16:17
Official
Hello Sgush,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the reason you were billed a high amount is because of the Two contracts opened on the 09 December 2015 which has been escalated to our ***** department and not because of the new number you mentioned on this post.
We have sent an escalation to ***** department regarding those numbers.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the reason you were billed a high amount is because of the Two contracts opened on the 09 December 2015 which has been escalated to our ***** department and not because of the new number you mentioned on this post.
We have sent an escalation to ***** department regarding those numbers.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***