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Leanne L

1 reviews | Active since Jul 2015

14 Jul 2015, 14:16

Untruthful MTN consultant

Good day,<br> <br> A MTN operator phoned me last week Friday (2015/07/10) and introduced me to a 10GIG data promotion for R650. I think I was on the phone with this guy for about 20minutes. I didn't want to take the promotion because I told him that although it's a good special, I don't have R650 to pay once off for the data. He kept on trying to convince me. <br> I told him that that if this data will expire in say, 2 months, it will not be worth my while, because I will NEVER use 5GIG/month for 2 months. He assured me that it will NOT expire so soon, but he however did not tell me when it actually WILL expire. I told him multiple times that it will need to last me more than 2 months and he contiguously assured me that it last longer than 2 months.<br> Today, 2015/07/14, I called 808, for a different reason, and also just wanted to confirm when this promotion data will expire, and the operator said: 60days!!!!<br> <br> 60 Days is not nearly enough time for me to use up this amount of data.<br> <br> I am very unhappy with the fact that the operator/consultant just wanted to sell this data to me and didn't want to tell me the whole truth.<br> <br> Assistance would be appreciated.<br> <br> Regards<br> Leanne de Lange<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Aug 2015, 10:08
Official
Hello leannedelange,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

Please note our bundles are only valid for 60 days, unfortunately the bundles cannot be carried over longer than that. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Thank you
Wenzile Masina
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