MB
Michelle B

1 reviews | Active since Jul 2011

20 Feb 2015, 15:39

Untrths from MTN - never stick to what they say.

Good day. My husband upgraded my contract about 2 months ago, i took a Samsung S5Mini. Within 6 weeks the phone has stopped charging and just wouldnt come on. My husband took it in and it was sent away for repair. We heard nothing back. Eventually my husband called them only to be told the phone was beyond repair and that i would get a new handset but MTN was out of stock. A week went by and nothing. Again he called MTN and we were told that within the week i would receive my new phone. MTN was still out of stock. We are now at the end of week two and still no phone. He called again today and was told that still they are out of stock. No indication as to how long i will be made to wait. I am still being charged full price for my \NEW"contract but do not have a proper handset. If MTN are not able to fullfill their promises and their contractual obligations"

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Mar 2015, 15:27
Official
Hello MichGav,

Thank you for bringing this to our attention.

We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.

I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.

Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. You will need to liaise with the repair centre directly in order to be provided with an update on when the device will be available.

Thank you
Wenzile Masina
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