Untrained Service Champions

It came to my attention on Friday afternoon that my number have been suspended I must contact my service provider. What an inconvenience this have caused to daily life. First of all when I call the customer care I am not getting the same response from different "Service Champions", as you guys call yourselves. I can't remember what did the first "champion" said I must do. The second "champion" suggested that I go to my nearest MTN store and Rica Sim card. Remember it's a suggestion, not a sure thing that this is what I'm supposed to do. Without considering how that store can be from me. The other one a code was given to me which didn't work. The next one switch off your phone after 30 minutes then switch on back after 10 minutes, even that didn't work. Then I was told your issue have been escalated it will take 2 to 24 hours to be resolved. 24 hours later I'm being told I should for 30 days. I mean 30 days without a phone? How ridiculous is that? What about my minutes that would expire that I bought it with my own money? Secondly, I request to speak to a manager in touched, the reply was there's no manager at the moment, I must expect him or her to call me back within 2 to 24 hours. Another day without a phone and waiting on something that have a big chance of not happening. So tell me as an end user of your service, is this acceptable? To just suspend a number that I have been using for more than 2 years without any proper notification or explanation?