Untrained call centers and false information

I think its of poor taste that MTN is unable to pull themselves together and assist a customer with opening a new line.

I have called ******662 and all three have been unable to help they just transfer me to another business department that even after 38mins of listening to the incredibly annoying sound no one answered.

I eventually called *** which i might add is the number i was told to call for the online applications for a new line and the two times i did call i was told the can do nothing with the reference number i was given another department will help me it never happened but i called that number again and i am hoping that this agent will be able to help.

Shame on you mtn for making customer communication so difficult and employing poorly trained staff who dont listen they just transfer.

I would like this matter sorted out as soon as humanly possible as this is becoming a real waist of time.

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