PF
Peter F
1 reviews | Active since Dec 2017
18 Dec 2017, 20:02
Untold misery
I have experienced untold misery and loss of money due to problems trying to cancel two of my MTN contracts. Both contracts have run their 24 month course but it seems when you try to cancel afterwards by phone nothing is done. I have in the period of (+- 1 year) not received an account or billing of any sort and therefore accepted that the cancellation was successful. I have today received a letter from a lawyer demanding payment for outstanding fees. I have learnt the hard way and will stay away from them in future. I am not experiencing the same problem with other service providers.
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MTN South Africa's replyOfficial
21 Dec 2017, 17:43Good day Peter,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For us to investigate and effectively assist you with this matter, Please give me more details on your complaint, with the written instruction you gave us to cancel your contracts. I will also need your ID and mobile numbers you need cancelled. Send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply21 Dec 2017, 17:43
Official
Good day Peter,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For us to investigate and effectively assist you with this matter, Please give me more details on your complaint, with the written instruction you gave us to cancel your contracts. I will also need your ID and mobile numbers you need cancelled. Send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,