Unthorised debit order

1. Contract Cancelled in 2022 with Ombudsman Assistance

In 2022, I cancelled all my MTN contracts due to poor network coverage. The cancellation was facilitated and confirmed through the Consumer Goods & Services Ombud, and I received written confirmation from MTN that the accounts were cancelled.

2. MTN Issued Letter of Demand in 2024 (R12 000)

In April 2024, I received a letter of demand from MTN claiming “non-payment”. To protect my credit profile and ITC record, I settled the full amount of R12 000.00, even though the account had already been cancelled. After payment, MTN issued a settlement letter and confirmation that my account was closed.

3. Unauthorized Debit in November 2025 (R1 600)

Despite all cancellations and settlement confirmations, MTN debited my bank account in November 2025 for R1 600.00 without any authorization, contract, or valid account. This is a breach of the Consumer Protection Act, and constitutes *****ulent billing.

When I contacted MTN’s call centre, I was transferred from agent to agent, with no assistance, until I was finally told to go to the MTN Head Office in Roodepoort. This response is unacceptable for an issue of this seriousness.