DS
Dineo S

1 reviews | Active since Jan 2025

02 Sept 2015, 13:09

unsuspend my mtn account

<br> for monthS now MTN HAS SUSPENDED MY ACCOUNT BECAUSE OF THE AMOUNT THAT THEY SAID I OWE . MTN USED TO GIVE ME 100 AIRTIME AND 30 SMS EVERYTHING BECAUSE I WAS ON PREPAID SO THEY MANAGED TO CHANGE THAT OPTION TO AN OPEN LINE AND I ENDED UP PAYING MONEY I KNOW NOTHING ABOUT . THEY SAID I OWED THEM 3200 I HAVE PAID 2500 ON THE 18 JUNE AT 09:49 AND ON THE 17 /08/15 AT 16:40 I PAID THE REMAINING 1290 UP UNTIL TODAY MY NAME HAS NOT BEEN CLEARED AND I HAVE BEEN GETTING SMS EVERYDAY TO SAY I MUST PAY , CAN SOMEBODY PLEASE SORT THESE OUR FOR ME I NEED TO CLOSE THOSE ACCOUNT I HAD WITH MTN . <br> <br> THEY USED TO CALL ME EVERYDAY TIO SAY I OWE THEM NOW THEY ARE TAKING TIME TO FIX MY ACCOUNTS PLEASE SOMEONE ATTEND TO THESE URGENTLY <br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply16 Sept 2015, 08:18
Official
Hello Dinono,

Thank you for your post.

Apologies for the late reply

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

This matter has been escalated to the relevant management team for urgent attention.

Regards
Rajesh
REQ:***