Unsuccessful Update of Bank Account and Debit Order Details

I recently changed banks and attempted to update my bank account and debit order date with MTN. Despite numerous calls and an email to customer care, the changes have not been implemented.

Details of Attempts to Resolve the Issue:

- Multiple phone calls were made to MTN's customer service team during two separate month-ends. - An email was sent to customer care, and I received a response from Thembisile Sithole on February 17, 2025.

Response from MTN:

Thembisile Sithole stated, "Yello, Thank you for your email. We apologize for any inconvenience caused. Kindly note that your account is debited on the 31st of every month with (NEW)* Bank details."

Current Issue:

Despite the assurance from Thembisile Sithole via email, MTN continues to debit the old bank account on the old date. I request that MTN takes immediate action to update my bank account and debit order details to avoid further inconvenience.