1 reviews | Active since Dec 2014
Unsubstantiated, hugely inflated data charges
Dear MTN, <br> <br> Thank you for you wishy-washy scripted response to my last Hello Peter complaint!!!<br> <br> Where are the detailed itemized invoices/billings that I have requested be emailed to me twice, once requested telephonically and once whilst in store at your Lakeside Mall branch?? I have twice confirmed my email address, so you can't possibly be sending it to the incorrect address.... So where is it then???<br> <br> I have reversed my debit order this month, however I will make payment of my usual bill of R839.00, but I will not pay a cent more if you cannot provide me with documented proof of the data you say I used in the last 2 billing periods!!! I would like accurate dates and times!<br> <br> Please do not insult me by saying that my bill was due to high data charges when my data usage habits have not changed! <br> <br> Get you act together MTN, or it will be \good-bye MTN"and \""hello Vodacom\"" next month"
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the system shows that the Itemised billing and URL report were sent via email. The data charges for the invoice dated 2015-06-07 and 2015-07-07 have been validated, the charges are correct and valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the system shows that the Itemised billing and URL report were sent via email. The data charges for the invoice dated 2015-06-07 and 2015-07-07 have been validated, the charges are correct and valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
