Unsolicited subscriptions
MTN are subscribing us to services we never gave consent too.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
17 Aug 2018, 09:22Good day John,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply17 Aug 2018, 09:22
Official
Good day John,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
's updateReviewer Update
17 Aug 2018, 14:38You are missing my point. Nobody gave you permission to willy nilly sign us up for subscriptions, that are nothing but money making schemes anyway! Now you want me, the subscriber, to clean up your mess! No, I'm sorry, you lot sort out this mess for the following numbers. ********** 068 ********** 162 ********** 478. Failure to do so will result in me laying charges of theft with the SAPS against your company!
's update17 Aug 2018, 14:38
Reviewer Update
You are missing my point. Nobody gave you permission to willy nilly sign us up for subscriptions, that are nothing but money making schemes anyway! Now you want me, the subscriber, to clean up your mess! No, I'm sorry, you lot sort out this mess for the following numbers. ********** 068 ********** 162 ********** 478. Failure to do so will result in me laying charges of theft with the SAPS against your company!