Unsolicited subscription from MTN
<p>I received a notification by sms to remind me that i am subscribed to Mtn PlayG. I have NOT subscribed to this service. 180 does not work and i cannot contact mtn. I am not prepared to pay R2/day for something i did not request. Please remove this item and reverse the charge for it</p>
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MTN South Africa's replyOfficial
12 Dec 2016, 13:14Good day Max
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account I have noted that you have been charged R2.00 a time for content charges with AIRG. I have requested this subscription be cancelled. Kindly be advised you can dial *141*5#OK then select content services to manage or cancel these subscriptions at anytime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply12 Dec 2016, 13:14
Official
Good day Max
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account I have noted that you have been charged R2.00 a time for content charges with AIRG. I have requested this subscription be cancelled. Kindly be advised you can dial *141*5#OK then select content services to manage or cancel these subscriptions at anytime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
's updateReviewer Update
12 Dec 2016, 23:31Thank you. I received an sms that it was cancelled.
Please note that this unsolicited item DOES NOT show up on *141*5#. I am dissapointed and regard this as a bad business practice. But thank you for cancelling it.
's update12 Dec 2016, 23:31
Reviewer Update
Thank you. I received an sms that it was cancelled.
Please note that this unsolicited item DOES NOT show up on *141*5#. I am dissapointed and regard this as a bad business practice. But thank you for cancelling it.