Unsolicited subscription
My daughter who is on vodacom was subscibed to vrjuice which she knows nothing of. Her data has been eaten at an alarming rate. When she phoned MTN they told her she must contact Vodacom to unsubscribe it which they are trying to do (She has to let her data run out and only do a data recharge in 3 days). This is absolute nonsense. MTN must re-imburse her for her data that this subscription has ******. Also, how on earth did MTN get her details for this subscription?
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MTN South Africa's replyOfficial
24 Apr 2018, 18:31Thank you for your post,
Kindly take up the matter with your Network provider Vodacom to assist you with proof of subscriptions.
Regretfully we are unable to expedite the matter further.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply24 Apr 2018, 18:31
Official
Thank you for your post,
Kindly take up the matter with your Network provider Vodacom to assist you with proof of subscriptions.
Regretfully we are unable to expedite the matter further.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,