AB
Armand B
1 reviews | Active since Sept 2012
16 May 2015, 11:38
Unsolicited spam from MTN on daily basis
MTN sends me spam on a daily basis. This ranges from competitions to promotions and hand-outs. I cannot block the number because MTN was clever enough to set the number to \MTNYello"(yes the number is text). The opt-out number displayed on the smses vary and sometimes are not included at all. They go to great lengths to discourage opt-outs"
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Replies (1)
MTN South Africa's replyOfficial
18 May 2015, 08:09Hello Zillferion,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for them to remove your number from getting promo sms.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for them to remove your number from getting promo sms.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply18 May 2015, 08:09
Official
Hello Zillferion,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for them to remove your number from getting promo sms.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for them to remove your number from getting promo sms.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***