Unsolicited SMS Only Roaming Switch

On the 14th of December 2024, I received an SMS stating that my number has been switched to SMS roaming only and from now on I will not be able to make and receive calls. I was stunned because I did NOT request to be switched to roaming. I contacted the call center to seek help, and the employee who was assisting me said she would resolve the matter but I should switch off my phone for 15 minutes, I did that but the problem persisted. I visited the MTN store in Eastrand and they did not care to listen to the full details of the matter, they said I should contact the call center.

I called the call center again, and the lady who was helping me said she could see that my number was on SMS roaming only but she was unable to deactivate it on the system and asked if I could do it on the MTN, I told her that it doesn’t give me the option to deactivate this SMS roaming only nightmare as well. She then logged in the ticket and gave me this reference number SMC***. I was told this matter would be attended to within 24 hours and if that is not the case, I should make a follow-up. The matter has NOT been resolved to this day and whenever I make a follow up I am always told that the support team is still working on it.

Not being able to have full access to my number has inconvenienced me and my loved ones to a great extent. At this point, I doubt if I will ever have full access to my number again