UNSKILLED STAFF - DISQUSTING SERVICE AND WORSE COMPANY TO DEAL WITH

WORSE SERVICE PROVIDER TO EVER DEAL WITH . NOTE TO ANYONE CONSIDER TO TAKE A NEW LINE OR UPGRADE WITH MTN - PLEASE DONT OR YOU WILL REGRET IT FOR THE 2 YEARS YOU ARE STUCK WITH THEM. EVEN AFTER BEING A LOYAL CUSTOMER FOR OVER 18 YEARS THEY STILL CANT GET MY ACCOUNT RIGHT. I CALL AND THYE KEEP CUTTING ME OFF AFTER 15 MINUTES OF HOLDING ONE. THEY STAFF THAT THEY HAVE ARE SO UNPROFESSIONAL AND USLESS AT THEY JOB. THEY CANT EVEN ASSIST YOU WITH YOUR QUERY AND THEN YOU CALL AGAIN AND THE NEXT AGENT TELLS YOU A WHOLE NEW STORY. NOT SURE IF THEY ARE BEING TRAINED FOR THE SAME THING BUT AT DIFFERENT PLACES AS THEY GIVE YOU DIFFERENT ANSWERS FOR THE SAME QUESTIONS.

THEY MOVED MY LINES WITHOUT ANY PERMISSION FROM ME THAT ENDED UP WITH MY LINES BEING SUSPENDED BECAUSE MY 1 ACCOUNT WAS OVERPAID AND THE OTHER ACCOUNT WAS UNDER PAID. THEN WHEN I CALLED ON THE 1ST OF DECEMBER TO FINS OUT ABOUT MY ACCOUNT I WAS TOLS ALL ARE MOVED INTO ONE ACCOUNT AND THEY GAVE ME A BALANCE TO PAY FOR ALL THE LINE. AND THEN NOW AGAIN MY LINES GOT SUSPENDED COZ THEY DONT KNOW WHAT THEYA RE DOING. THEY KEEP GIVING ME WRONG AMOUNTS TO PAY AND THEN THEY SUSPEND MY LINE AND THEN WHEN I CALL THEY SAY I NEED TO PAY MORE TO UNSUSPEND . SO THEY CANT EVEN READ THEY OWN SYSTEMS BY PROVIDING THE WRONF INFORMATION TO THE CUSTOMER AND THEN WE ARE NOW SITTING WITH SUSPENDED LINES AND NOW ON TOP OF OUR BUDGETS WE NEED TO NOW PAY MORE TO THEM COZ MTN STAFF GIVE YOU THE INCOORECT INFORMATION. DONT EVEN TALK ABOUT STATEMENT COZ MY STATEMENTS I RECIEVED SAID I OWED R0 FOR ALL MY ACCOUNT AND THANK GOODNESS I DIDNT TAKE MTN WORD AND I STILL PAID INTO MY ACCOUNT ONLY SO THAT MY LINE COULD GET SUSPENDED AGAIN AND WHEN I CALL THEY SAY I OWE MONEY AND WHEN I SAY HOW DO I OWE MONEY WHEN I GOT STATEMENTS FOR R0 NO ONE GIVE YOU AN ANSWER THEY JUST KEEP TELLIN YOU TO PAY SO THEY CAN UNSUSPEND THE LINE. I HAVE NEVER BEEN SO FUSTRATED WITH ANY OTHER COMPANY IN MY ENTIRE LIFE THAN I AM WITH MTN AND EVERY TIME YOU CALL THEM IT DOESNT GET BETTER AND THEY DONT PUT YOU THROUGH TO HIGHER MANAGMENT SO THE **** JUST GOES ON AND ON WITH UNHAPPY CUSTOMERS AND THEY DONT GIVE A **** . THERE IS NO SUCH THING AS CUSTOMER SERVICE FROM MTN. THE WORSE COMPANY I HAVE EVER DEALT WITH IN MY LIFE.