1 reviews | Active since Feb 2015
Unsent itemized billing
Hi, I requested a once off itemized billing fro my account. I was asked to subscribe to the option because I didn't have it. I subscribed and requested an itemized billing. That was on Friday the 2nd of February 2018. Until today my itemized bill hasn't been sent. I called on Monday, Tuesday and today, the matter is still unresolved. I was given query reference numbers and got sms's saying the matter was resolved, clearly it wasn't, hence the complaint here. No matter how much I tell them how URGENT is this matter, they seem not to care. Please do assist because I need this for my job else I won't be able perform my duties. I'll have to be on unpaid leave until this matter is resolved.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our billing department confirmed that the itemized billing reports was sent to you.
We have sent the request back to the billing department to assist with the follow up.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our billing department confirmed that the itemized billing reports was sent to you.
We have sent the request back to the billing department to assist with the follow up.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,