************ MTN AND NUDEBT MANAGEMENT REFUSE TO CANCEL DEBIT ORDER

I had a cellphone contract with MTN which lapsed years ago. I haven't used the number for years, and in fact don't even have an active SIM card.

I have tried multiple times (for years) to have this contract cancelled. I have tried via the call centre, and sending email. Please note, it is not easy to get through to talk to anyone in the first place. All to no avail. The monthly debit orders continued to go off my bank a/c. I have also requested multiple times for the technical department to confirm that the SIM is not in use. All this gets ignored.

The last few times, they would inform me that the system reflects that I requested a cancellation, but it would take 30 days to confirm, and they would get back to me. Nobody did, and the debit orders would continue.

As a last resort I got my bank to reverse the most recent debit orders. The next month, they would continue. This went on for a few months. Eventually the debit orders stopped.

However, I am now receiving calls and email demands from Nudebt Management for being in default in terms of a MTN contract.

I explained all this history to Nudebt representative on the phone (Ms Lebone Xaba), but they continue to send me email demands and threats of credit record being affected.

It is extremely frustrating to be forced to pay for the cost of the service that I did not use. not for months, but for years.