1 reviews | Active since Jul 2015
<p>My comapny has various cellphone contracts (8) with MTN and my cellphone bill has never exceeded R1500.00</p> <p>I have travelled abroad from 29 June to 8 July and according to MTN I was liable to pay in excess of R11 000.00 which i did pay. This month they sent me a bill for an amaount of R7 193.71 and they claim it's due to data charges at the MTN Blue Route Mall counter today. I found this to be utter bull as my office and home is equipt with wifi, I even have a portable pocket router from Vadocom. The lady at the counter said they recommend/suggest clients switch off their "mobile data". I have never done this in the past and have been billed an amount more than R1500.00!!! To top it all off we have cancelled an unused number with MTN in 2015 and found we have been billed for over a year on that number. I have instructed MTN to cancell it AGAIN and still it appears on my billing account. When I made an enquiery at the counter, I was informed theycan't help me as the lady I dealt with is not in today (OMW!!!) I own the company and are in the process of cancelling all the existing contracts with MTN when said numbers expire!!!! </p> <p>The numbers in question</p> <p> ********** - R7 193.71</p> <p> ********** - Cancelled in 2015 and again August 2016 </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that a billing query for the invoices dated 2016-07-05 and 2016-08-05 has been logged for investigation, reference number: ********** .
We have requested the store management to assist with the cancellation request and advise accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that a billing query for the invoices dated 2016-07-05 and 2016-08-05 has been logged for investigation, reference number: ********** .
We have requested the store management to assist with the cancellation request and advise accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
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