1 reviews | Active since Aug 2018
************ behavior
So in September 2014 I took out a data contract with MTN. Upon expiry in September 2106 I sent requests to cancel the contract as I wasn't interested in being an MTN customer anymore. However MTN dragged their feet in the hope that I change my mind of which I didn't. Now they continued to bill and I kept on calling and requesting that they cancel contract but still nothing happened. Now the account has been handed over to MBD for collection and my good credit rating will go down the drain. I am appalled, this is the 2nd time MTN literally *****s me over and who am I to take them on in court....
One day is one day....
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please assist us with the MTN account number or ID number to pick up the account details for further assistance and feedback.
The reference number ( ***) is incorrect.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please assist us with the MTN account number or ID number to pick up the account details for further assistance and feedback.
The reference number ( ***) is incorrect.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for the information.
Busy working on your complaint
Will give feedback soon.
Regards,
Alice
Best regards,
Thank you for the information.
Busy working on your complaint
Will give feedback soon.
Regards,
Alice
Best regards,
Thank you for patience for the complaint to be resolved.
Thank you for ID number.
MTN account A***:
***-- Expire date: 2016-07-29
***- Expire date-2016-07-29
I have explained to you on the account we do not pick up any account cancellation request for the above cell numbers in 2016 and you cannot remember any of the cancellation reference numbers.
The account was handed over to the legal department due to debit orders returned un-paid with the balance of R5219. 90 on the 13-3-2018.
We have offered to you a goodwill credit for late cancellation + RD fee x 3 of R2,548.68.
I have informed you that we do require the payment for the difference of the 50% credit offered to you.
Please make payment for R2671.22 to clear the balance owing.
Bank: ABSA2617
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number:A***
Payment will take 2-24 hours on the account.
Once payment is done, please forward to me, the request will be send to the legal department to purged the account and to send email to the attorneys to close the file. My email address :***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for patience for the complaint to be resolved.
Thank you for ID number.
MTN account A***:
***-- Expire date: 2016-07-29
***- Expire date-2016-07-29
I have explained to you on the account we do not pick up any account cancellation request for the above cell numbers in 2016 and you cannot remember any of the cancellation reference numbers.
The account was handed over to the legal department due to debit orders returned un-paid with the balance of R5219. 90 on the 13-3-2018.
We have offered to you a goodwill credit for late cancellation + RD fee x 3 of R2,548.68.
I have informed you that we do require the payment for the difference of the 50% credit offered to you.
Please make payment for R2671.22 to clear the balance owing.
Bank: ABSA2617
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number:A***
Payment will take 2-24 hours on the account.
Once payment is done, please forward to me, the request will be send to the legal department to purged the account and to send email to the attorneys to close the file. My email address :***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your time online and patience for the complaint to be resolved.
Please be advised that the credit reflect on the account.
Please make payment as per the online discussion for the legal team to close the account and send the request to the attorneys to close the file.
R2,548.68. is owing to MTN.
Regards,
Alice van der Merwe
Best regards,
Thank you for your time online and patience for the complaint to be resolved.
Please be advised that the credit reflect on the account.
Please make payment as per the online discussion for the legal team to close the account and send the request to the attorneys to close the file.
R2,548.68. is owing to MTN.
Regards,
Alice van der Merwe
Best regards,
Good day Mr. Siviwe Sizwe Gwadiso,
Thank you for the payment. The payment will reflect in 48 hours on the account.
The request was sent to the legal department to purged the account and to send the request to the attorneys to close the file and to remove your name from the ITC list.
Kind Regards,
Alice
a
Best regards,
Good day Mr. Siviwe Sizwe Gwadiso,
Thank you for the payment. The payment will reflect in 48 hours on the account.
The request was sent to the legal department to purged the account and to send the request to the attorneys to close the file and to remove your name from the ITC list.
Kind Regards,
Alice
a
Best regards,