Unsavory Atittudes

On the 10th of March I noticed that my airtime was waning without usage, I picked this up after a mere R12 recharge vanished within 2 minutes of recharging and immediately called 173 to find out what was going on. 10 calls later, and failed promises of being called by a supervisor I was not only enraged but disappointed at the treatment I received. Perhaps your stellar service is reserved for customers who recharge with a bigger rand value bundle? Each person I spoke to gave me different information and my concern as a consumer was getting a fix and prevent it from re occurring. I was made to believe Supervisor Nhlakanipho or Nhlonipho Gumede would call me in 2hours and well 5 days later I'm still waiting! I am quite clued up about data usage and have a phone that allows me customize my apps usage such that others only operate on Wi Fi and on that day i was only using my Whatsapp and was mostly sleeping hence the diminishing airtime was a concern. If for whatever reason I was in the wrong, i was not expecting MTN to credit me for stuff I was responsible for, countless times I asked what was different about my usage or lack of that day that created this and never got any help!