Unsatisfying Customer Service from MTN

<p>Hello Peter Once Again.</p> <p> </p> <p>I wrote my review on the 20th July 2017 and did follow ups on numerous occasions and I am really not getting any joy or assistance from anyone.</p> <p>There was only one feedback I received from MTN officials named: Ishie and I was promised or told that the query has been issued to the supervisory team for assistance. I am still sitting with my query unresolved.</p> <p>I was hoping if I can be notified whether I will ever be assisted or I should consider another Service Provider... </p> <p>My previous review was: “On the 1st July 2017 I have lost my phone (Samsung S7 Edge). During the week this week I bought a new simcard hoping to renew my old lost number and I called the customer service and I was asked “security questions” of which I couldn’t pass the test and I was told that I have failed to redeem my old number.</p> <p>I cannot afford to change my number because I could get their questions correct. There are post (applications) that I have app**** and I provided this number to be reach on. I am expecting calls from anytime this week and next week.</p> <p>My old number: ********** </p> <p>New simcard I Wish to do swim swap on is: ********** </p> <p> </p> <p>I can only be reached via email: ********** Or ********** “</p> <p> </p> <p>Regards.</p> <p>Lucas Mabunda.</p> <p> </p>